Reliable support at the point of service

The promise behind a Dell warranty repair becomes real when a technician reaches the site.

Staff Hub Global Incorporated (SHG) supports assigned Unisys field service work orders in Georgia, providing onsite diagnosis, authorized hardware warranty repair and a reported outcome.

For a company serving customers across many locations, consistency is felt in the individual visit. SHG’s Georgia technicians help carry Unisys’s service commitment to the customer’s equipment, whether the job ends in a completed repair or a clear next step. A dependable local provider helps preserve customer confidence one assignment at a time.

The relationship also depends on information moving with the work. Current assignments leave a shared service record: the assigned visit, technician activity and outcome can be reviewed by the parties. SHG UFS (Staff Hub Global Unified Field Services) is SHG’s proposed framework for connecting accepted work and field updates with Unisys-approved IT service management (ITSM) systems as each market is activated. That connection is a proposed next step, subject to Unisys’s approval and technical design.

Reliable service also has to be visible in the record. Arrival against the accepted service window, the repair result and any remaining blocker should be reviewable for every assigned order. The shared ticket record can show where service targets were met and where another action was needed.

For distributed service programs, reliable coverage begins with work that can be assigned, attended, completed or clearly advanced, and measured. SHG’s existing Dell-related support provides a starting point for a broader, jointly governed field-services network.

SHG is an independent field service provider.

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