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Managed IT and managed staffing from one accountable provider, backed by skilled technicians who show up on time and work to scope.

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SHG journeyman technician installing an 18U rolling server rack
Core managed service

IT Managed Service Provider

One accountable partner for the devices, sites and end users that keep your business running. SHG manages day-to-day IT support under an agreed scope and service window, and sends skilled technicians on site whenever the work needs hands.

What’s included

  • Onsite escalation for your help desk and ticket queue
  • Device lifecycle support: staging, deployment, refresh and retirement
  • Network and connectivity support for offices, stores and warehouses
  • IMAC and break/fix work within an agreed service window
  • Asset tagging, documentation and a closeout record for every visit

Best for: Multi-site businesses, schools and public agencies that need dependable local IT coverage without adding headcount.

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SHG journeyman technician testing a wireless access point from a scissor lift
Core managed service

Smart Hands Services

Your engineers stay remote. Our technicians become their eyes and hands on site, follow direction step by step, and report back exactly what they see and do.

What’s included

  • Rack and stack, patching and cable changes
  • Power cycles, console access and hardware swaps
  • Access point, switch and firewall installs from lifts and ladders
  • Photos, port maps and serial numbers captured on site
  • After-hours and maintenance-window support

Best for: NOCs, managed service providers, OEM service programs and IT teams with sites they can't reach quickly.

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SHG journeyman lead guiding a team through a 400-phone deployment
Core managed service

Augmented Support Staffing

Add qualified technicians and support staff to your team for a project, a season or a backlog, without taking on the recruiting and onboarding work.

What’s included

  • Technicians matched to the skill level the work requires
  • Crew leads for multi-technician projects
  • Background-checked W-2 staff
  • Scheduling and supervision coordinated with your team
  • Headcount that scales up or down with the work

Best for: Deployments, refresh projects, go-lives and help desk surges.

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SHG technician levels from novice to master
Core managed service

Temporary Staff Managed Services

SHG recruits, onboards, schedules and manages temporary staff for you, and stays accountable for attendance and performance while they are on your site.

What’s included

  • Recruiting and screening for the roles you need
  • Onboarding and site orientation
  • Scheduling, timekeeping and weekly invoicing
  • Supervision and performance follow-up
  • Replacement coverage when a shift needs filling

Best for: Organizations that need reliable temporary staff in IT, operations, education and food service.

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SHG novice technician opening a Dell laptop with ESD protection
Hands-on service

Computer, Laptop & Tablet Repair

Diagnosis and repair for business laptops, desktops and tablets, on site or at our Atlanta service counter.

What’s included

  • Diagnostics and a repair quote before work begins
  • Screen, keyboard, battery, storage and mainboard replacement
  • Warranty repair coordination
  • ESD-safe handling on every device
  • Repairs tested and documented before the device is returned

Best for: Businesses, schools and agencies with laptop and tablet fleets.

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SHG novice technician replacing a desk phone and testing it with the user
Hands-on service

Phone Repair & Replacement

Desk phones and mobile devices repaired or replaced, then tested with the user before we leave.

What’s included

  • IP desk phone installs, swaps and moves
  • Mobile screen, battery and port replacement
  • Calls, voicemail and features tested with the user
  • A short walkthrough for the user on anything new
  • Old devices collected for return or recycling

Best for: Offices, dealerships, clinics and contact centers.

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Staff Hub Global office building in Atlanta
Hands-on service

Storefront Operations

A staffed service counter at our Atlanta office for drop-offs, pickups and walk-in help, plus onsite support for the technology inside your own stores.

What’s included

  • Walk-in intake and status updates
  • Device drop-off and pickup by appointment
  • POS, kiosk and self-checkout support at client stores
  • Technicians for in-store technology rollouts
  • Work scheduled around your store hours

Best for: Retail, grocery and quick-service restaurant brands, and businesses near Atlanta.

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SHG technician arriving at a client office with tool bags
Hands-on service

Concierge Pickups

We come to you, collect the devices that need service, and bring them back repaired, so your staff never has to leave the office.

What’s included

  • Scheduled pickup and return at your location
  • Devices logged at pickup and at return
  • Status updates while the repair is in progress
  • Repairs handled at the SHG service counter
  • Repaired devices tested before they come back

Best for: Offices, schools and dealerships across metro Atlanta.

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Coming soon
Future service

Training Center

A structured path for technicians, from entry-level PC repair through data cabling and telecom to advanced infrastructure work.

What’s included

  • Hands-on training for new field technicians
  • Skill-building for experienced technicians moving up
  • Safety and job-site readiness
  • Training for client teams on request

Best for: Technicians building a career, and clients who want trained staff from day one.

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Frequently asked questions

Straight answers about our field service, smart hands and technician staffing.

What is smart hands support?

Smart hands means a skilled technician on site acting as your team's hands at a data room, branch office or store: racking and stacking equipment, running and patching cable, swapping devices, power cycling and reporting what they see, working to your direction.

What field service work do SHG technicians handle?

Deployments and rollouts, equipment installs, IMAC (install, move, add, change), configuration and testing, POS and kiosk installs, network cutovers, low-voltage cabling, wireless access points, desk phones and break-fix repair.

Do you provide technician staffing or managed service?

Both. SHG delivers IT managed services and smart hands, and also places skilled technicians through Augmented Support Staffing and Temporary Staff Managed Services, so you can add capacity without adding headcount.

Where do you provide field service?

SHG is headquartered in Atlanta and supports sites across metro Atlanta and Georgia, including multi-site retail and restaurant programs. Contact us about locations outside Georgia.

Can you work after hours or on weekends?

Our office hours are Monday to Friday, 8:00 AM to 5:00 PM. Weekend work is available by appointment, and emergency dispatch is available when a site can't wait.

Can we work with SHG directly instead of through a prime contractor?

Yes. Clients can engage SHG directly, which keeps communication with the technicians doing the work short and clear.

How do we get pricing?

We price each engagement to its scope. Request a quote with your site count, locations, scope of work and timeline, and we'll respond with a proposal.

Will we get a record of the work?

Yes. Every visit is documented, and your team receives a closeout record when the work is done.

See where we work on our service area page.

Not sure which service fits?

Tell us about your sites, scope and service window. We’ll recommend the right mix and send a quote.

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